FAQ

Placing an order is simple! Just follow these steps:

• Browse Products: Explore our website and add products to your cart.
• Review Cart: Click on your cart to review selected items and ensure accuracy.
• Coupon Code (Optional): If you have a coupon code, enter it at the checkout for applicable discounts.
• Proceed to Checkout: Follow the prompts to enter shipping details and select payment method.
• Complete Order: Review your order one last time and click "Place Order" to finalize your purchase.

Have any questions? Encounter any issues? Our customer support team will be happy to help you: myorder@naturesplus.com or 1-800-645-9500 (8 AM to 4:30 PM Eastern time, Monday through Friday).

We take the security of your transactions seriously! Here are some potential reasons your card isn’t being accepted:

• You are not shipping to the continental US: We do not ship overseas, or to Hawaii or Alaska. (Sorry about that!)
• You are trying to place the order from outside the US.
• You are using a foreign-issued credit card.
• Your
  billing address is not an exact match for the billing address you have
  on file with your credit card company. The billing address entered
  during checkout must match the address associated with your credit card
  EXACTLY as it appears on your bank statement.
• Your account doesn’t have sufficient funds to cover the purchase.
• You may have exceeded your credit limit.
• Your credit card may have expired—check the date.
• You may have entered your credit card number, expiration date and/or CVV (the security code on the back) incorrectly.

In
addition, some credit card companies have security measures that may
flag certain transactions as potentially fraudulent. Contact your
financial institution if you believe this may be the case.

If the
issue persists, we recommend contacting your credit card issuer or using
an alternative payment method. If you need further assistance, feel
free to contact our customer support team at myorder@naturesplus.com or 1-800-645-9500 (8 AM to 4:30 PM Eastern time, Monday through Friday).

Absolutely! Here’s how you can stay tuned for exclusive discounts:

• Newsletter Signup: Subscribe to our newsletter for special promotions and discount codes.
• Social Media and Emails: Keep an eye on our social media channels and emails for exciting offers and codes.

We
LOVE rewarding our customers…and these channels are where you'll find
the latest opportunities to save on your favorite products. Don't miss
out!

To ensure your discount is successfully applied:

• Enter Code During Checkout: Make sure you enter the discount code during the checkout process in the designated field.
• Check Code Accuracy:
  Make sure you’ve entered the code exactly as shown—including correct
  capitalization—and check that there are no extra spaces before or after
  the code.
• Check Code Validity: Confirm that the discount code is still valid. Check for any expiration dates or specific usage conditions.

Your discount code still isn't applying? Our customer support team will be happy to help you at myorder@naturesplus.com or 1-800-645-9500 (8 AM to 4:30 PM Eastern time, Monday through Friday).

We accept all major credit cards, whether you prefer Visa, MasterCard,
American Express or Discover (or Apple or Google Pay). Our secure
payment process ensures you’ll enjoy a safe, convenient transaction!

If you have any questions or encounter issues, our customer support team is ready to assist at myorder@naturesplus.com or 1-800-645-9500 (8 AM to 4:30 PM Eastern time, Monday through Friday).

Resetting your password is easy! Follow these steps:

• Visit the Login Page: Go to our login page.
• Click "Forgot Password": Click on the "Forgot your Password" link.
• Enter Email: Provide the email address associated with your account.
• Check Email: Check your email for a password reset link.
• Click Reset Link: Click on the link to reset your password.
• Create New Password: Follow the instructions to create a new, secure password.

Remember
to use a strong, unique password for account security. If you encounter
any issues during this process, please contact our customer support
team at myorder@naturesplus.com or 1-800-645-9500 (8 AM to 4:30 PM Eastern time, Monday through Friday).

Currently, we only ship to the continental USA.

We use United States Postal Service for reliable, efficient delivery. Here's a quick overview of our shipping options:

• Free Shipping Over $50: Orders exceeding $50 enjoy complimentary standard shipping.
• Flat Rate Under $50: For orders less than $50, the flat shipping rate is $5.95.

For more information, contact our customer support team at myorder@naturesplus.com or 1-800-645-9500 (8 AM to 4:30 PM Eastern time, Monday through Friday).

We aim to ship your order as quickly as possible…so you can enjoy the benefits of your NaturesPlus product as soon as possible! Here’s how our system works:

• Most orders for in-stock items are shipped by the next business day (once credit for an order is approved), excluding holidays.
• Once
  your order leaves our warehouse, delivery times vary based on your
  shipping address. Orders typically arrive in 2 to 5 business days.

For more details or to track your order, please consult our shipping information page. If you have specific questions about your order or require further assistance, contact our customer support team at myorder@naturesplus.com or 1-800-645-9500 (8 AM to 4:30 PM Eastern time, Monday through Friday).

Your happiness means everything to us! That’s why if you’re not pleased with your order, simply return the product (opened or not) within 30 days and we'll refund your money once we receive the package. (Returns cannot be accepted after 30 days.)

To make a return, simply fill out the form here or contact our customer support team at myorder@naturesplus.com or 1-800-645-9500 (8 AM to 4:30 PM Eastern time, Monday through Friday).

For purchases made through external platforms such as Amazon, please refer
to the return policy of the respective marketplace. Each platform may
have its own policies governing returns and refunds.

If you have specific questions or encounter any issues with your purchase, feel free to contact our customer support team at myorder@naturesplus.com or 1-800-645-9500 (8 AM to 4:30 PM Eastern time, Monday through Friday). We’ll be as helpful as we can.

For purchases made through local stores, please refer to the return policy of the store you bought the item from.

If you have specific questions or encounter any issues with your purchase, feel free to contact our customer support team at myorder@naturesplus.com or 1-800-645-9500 (8 AM to 4:30 PM Eastern time, Monday through Friday). We’ll be as helpful as we can.

Absolutely!
We offer subscription services for select products, and our collection
is continually expanding. To explore our subscription options and enjoy
the convenience of automatic deliveries, visit our "Subscribe and Save"
collection at link.

As a token of appreciation for our subscribers, we offer a 10% discount on
recurring orders. Embrace the ease of having your favorite products
delivered to your doorstep regularly!

It’s easy! Simply select the product you want to subscribe to and choose the desired frequency on the product page. Then add the item to your cart and proceed to checkout. Complete the purchase, and your subscription will be active.

Our subscription products can be found by following this link.

Certainly! You’ll be able to modify or cancel your subscription any time after the second delivery.

If you need to make adjustments to your subscription frequency, skip a
delivery or cancel altogether, you can do so by logging into your account.
Simply navigate to the "Manage Subscriptions" section, where you'll
find options allowing you to tailor your subscription to your
preferences.

We strive to provide a seamless subscription
experience. If you have any questions or encounter any issues while
managing your subscription, feel free to contact our customer support
team at myorder@naturesplus.com or 1-800-645-9500 (8 AM to 4:30 PM Eastern time, Monday through Friday).

Your initial billing for the subscription will occur on the same day you
subscribed. Subsequent billings will be based on the interval you
selected during the subscription setup: We offer flexible billing
intervals of 2, 3, 4, 5, 6, 7, 8, 12 and 16 weeks.

Our goal is to
make the billing process convenient for you. If you need further
assistance, feel free to contact our customer support team at myorder@naturesplus.com or 1-800-645-9500 (8 AM to 4:30 PM Eastern time, Monday through Friday).

We're here to ensure your subscription experience is a good one!

By logging into your account and navigating to the "Billing Information" section. Make the necessary changes and save, and your updated information will be used for future billings.

Yes! Log in to your account, go to "Manage Subscriptions" and select the relevant options. You can change the delivery date up to one day before the previously scheduled date.

Yes, we offer a special discount for subscribers. Enjoy 10% off on each
recurring order as our way of thanking you for being a valued
subscriber.

Visit our Subscribe and Save page to view the collection of products available for subscription. Our subscription offerings are constantly expanding, so check back regularly for new additions.

If you have any questions or need assistance with your subscription, contact our customer support team at myorder@naturesplus.com or 1-800-645-9500 (8 AM to 4:30 PM Eastern time, Monday through Friday). We're here to help!

Our customer support team is available during regular business hours, which are from 8:00 AM to 4:30 PM Eastern time, Monday through Friday. Just call 1-800-645-9500.

If you need assistance after hours, no worries! You can still reach out to us by opening a ticket via email at myorder@naturesplus.com.
Our team will get back to you as soon as possible during the next
business day. For urgent matters, please leave a detailed phone message
and we'll contact you promptly when our office reopens.

We're committed to providing excellent service and making sure your questions are addressed in a timely manner!

We're thrilled about your interest in becoming a distributor! To explore partnership opportunities, please visit our "Become a Retailer" page.

If you have specific questions or need further assistance, feel free to
call us at 1-800-645-9500, 8:00 AM to 4:30 PM Eastern time, Monday
through Friday or contact us at webinfo@naturesplus.com. We look forward to the possibility of working together!