For Success with AI, Bring Everyone On Board

AI is intimidating your employees. As machines increasingly perform intellectually demanding tasks that were previously reserved for humans, your people feel more excluded and less necessary than ever. And the problem is getting worse. According to the market research company Vanson Bourne, 80% of organizations say that their main technological goal is hyperautomation—the end-to-end automation of as many business processes as possible. Executives have a tendency to pursue that goal without any feedback from their employees—the people whose jobs, and lives, will be most affected by achieving it. But my decades of research into the enterprise adoption of emerging technologies has proved one thing time and again: The savviest leaders prioritize participation by the rank and file throughout the adoption process.