SKIP TO CONTENT
Harvard Business Review Logo

GenAI Could Make Online Conversations More Civil

March 20, 2024
HBR Staff; curtoicurto/ Yagi Studio/ Getty Images; Unsplash

Generative AI must seem like a superweapon to malicious actors who aim to sow discord online. Deep-fake videos impersonate public figures with unprecedented fidelity, swarms of conversational chatbots stoke conflict via personalized appeals, and efforts to detect and mitigate such campaigns remain in their infancy.

Partner Center