Goods, trade, and consumer services

Strategic contract management can help you adapt quickly to disruption instead of scrambling to recover from it.

This 2×2 will help your company navigate Beijing’s priorities and political sensitivities.

Lessons from Walmart, Nordstrom, and Best Buy.

Alignment on mission and values, commitment to collaborative candor, and emphasis on employee share ownership has allowed the cosmetics company to thrive.

The travel expert on his career arc, contributions to nonprofits, and more

As global warming intensifies, it puts operational efficiency in tension with worker well-being.

Three operational differences that allow them to make the most of the technology.

The six-month experiment reversed managers’ opinions on hybrid work — and offers three important lessons.

Lessons from Trader Joe’s, Wegmans, and Walmart.

Researchers found that service agents yield better results when they use warm language to start and end conversations, focusing on problem-solving in the middle.

A new CEO considers changes to her top team.

New research suggests that encouraging in-store pickup over home delivery could lead to more profitable sales, higher market shares, and sustainability-performance gains.

How global companies can not only navigate but thrive in new territories.

Apathy among customers has made tactics like boycotts and petitions far less effective in the gig economy.

They should coordinate their complementary services to help consumers and better address the needs of employers and insurers.

Business development at professional services firms is outdated. Here’s what works now.

Increasingly, companies are reselling their own products. Should you get into the game?

Our minds can keep working on a task when we step away from it.

An advanced AI model considers much more than what competitors are charging.