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How Companies Should Weigh In on a Controversy

Susan Barnett

On April 1, 2023, just as the March Madness college basketball tournament was getting underway, the transgender influencer Dylan Mulvaney uploaded a sponsored post to Instagram to promote Bud Light. The backlash was immediate and cut deep. The beer brand was condemned by social conservatives across the United States, who launched a boycott.

A version of this article appeared in the March–April 2024 issue of Harvard Business Review.

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