How to Sustain Your Empathy in Difficult Times
Managers are expected to provide employees with more emotional support than ever—and many are burning out. There’s a better way. by Jamil Zaki
When I started studying empathy, nearly 20 years ago, its status in the workplace was controversial. Many people believed that empathic leadership—which draws on the ability to understand, care about, and vicariously experience the emotions of others—was too “soft” for the hard-charging, competitive world of business.
