SKIP TO CONTENT
Harvard Business Review Logo

It’s Time to Define Your Company’s Principles

Paul Thompson

On January 8, 2021, an unprecedented move reverberated through the digital sphere. Under the stewardship of Jack Dorsey, then its CEO, Twitter banned a sitting U.S. president, Donald Trump, from its platform. The social media company explained this action by saying that Trump had violated its user policy by inciting violence. Nearly two years later Elon Musk, now at the platform’s helm, reinstated the former president’s account.

A version of this article appeared in the November–December 2023 issue of Harvard Business Review.

Partner Center