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Leaders Can’t Make Up for Bad Behavior by Being Nice Later

November 20, 2024
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As Pat quickly walked back to his office, the echo of his own angry words was still ringing loudly in his ears. Just a few minutes earlier, Pat had publicly berated a product lead after a botched test, calling them “incompetent” and a “disgrace” in front of the entire team. Even worse, this wasn’t the first time Pat had lost his temper in such spectacular fashion. His pattern of explosive outbursts, followed by periods of remorse and contrition, had become all too familiar for his colleagues, who often wondered aloud which version of Pat — “Good Pat (Dr. Jekyll)” or “Bad Pat (Mr. Hyde)” — would show up today.

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