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Research: How Tencent Built Trust with Users During a Moment of Upheaval
Business and society Digital ArticleThree lessons for other digital platforms. -
Research: How Keeping Organizational Secrets Impacts Employees
Management Digital ArticleProtecting confidential company information can increase employee stress, but also help them find meaning in their work. -
Turn Employee Feedback into Action
Information management SpotlightKnow what to listen for—and how to respond. -
People Who Keep Company Secrets Find More Meaning at Work
Behavioral science Magazine ArticleEntrusting employees with privileged information signals the organization’s confidence in them. -
What Companies Get Wrong About the Employee Experience
Management Digital ArticleIn this issue's Spotlight, Ethan Bernstein, Michael Horn, and Bob Moesta, the authors of "Why Employees Quit," delve into a widespread failure to provide... -
Understanding Your NDA (and When It Can Be Broken)
Business law and ethics Digital ArticleNon-disclosure agreements that restrict your ability to report misconduct to the government are illegal in the U.S. -
Bring Human Values to AI
AI and machine learning Magazine ArticleSpeed and efficiency used to be the priority. Now issues such as safety and privacy matter too. -
How to Capitalize on Generative AI
AI and machine learning SpotlightA guide to realizing its benefits while limiting its risks -
What's Your Gen AI Strategy?
Management Digital ArticleArtificial intelligence is arguably one of our generation's most transformative technological advancements, and its applications in business are wide-ranging... -
Companies Need to Prove They Can Be Trusted with Technology
Business and society Digital ArticleConsumers have lost confidence in tech — and the companies who develop it. Here’s how organizations can restore digital trust. - SPONSORED CONTENT FROM Mastercard
Sustainability and Privacy Innovations Deepen Consumer Trust in Europe
Privacy and confidentiality ResearchBriefing Paper Sponsored By Mastercard -
How GDPR Changed European Companies’ Tech Stacks
Digital transformation Digital ArticleResearchers studied 400 e-commerce firms to understand how they balanced efficiency and compliance. -
How to Create a Worker Safety Hotline That Really Works
Sexual harassment Digital ArticleFour research-backed recommendations. -
3 Strategies to Earn Consumer Trust in Email Marketing
Marketing Digital ArticlePeople prefer a personalized message — but are also skeptical of how companies use their data. Here’s how to thread the needle. -
Where Automated Job Interviews Fall Short
Age and generational issues Digital ArticleResearch shows that these systems are often discriminatory, alienating, and deeply stressful for job seekers. -
Stop Screening Job Candidates' Social Media
Organizational Development Magazine ArticleStick to evidence-based recruiting. -
The Data Economy Is a Barter Economy
Technology & Operations Digital ArticleThe internet runs on trading personal data for free services - and we can't figure out if it's a fair trade until we acknowledge that. -
To Protect Consumer Data, Don't Do Everything on the Cloud
Technology & Operations Digital ArticleEdge computing can often deliver the same results with less risk. -
Facebook’s Misleading Campaign Against Apple’s Privacy Policy
Customer experience Digital ArticleIt claims Apple’s plan to give users more control over their data will harm small businesses. But the facts don’t add up. -
"Data Trusts" Could Be the Key to Better AI
Leadership & Managing People Digital ArticleThey allow organizations to pool data - while ensuring it's used responsibly.
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Mindmasters: The Data-Driven Science of Predicting and Changing Human Behavior
Management Book30.00View Details A fascinating exploration of how algorithms penetrate the most intimate aspects of our psychology--from the pioneering expert on psychological targeting.... -
The Year in Tech, 2025: The Insights You Need from Harvard Business Review
Management Book22.95View Details A year of HBR's essential thinking on tech--all in one place. Generative AI, biometrics, spatial computing, electric vehicles--new technologies like these... -
ZOMOZOMO: From Platform Operator to Provider
{{MajorSubject}} Case Study11.95View Details Founded in September 2016 and based in Beijing, China, ZOMOZOMO primarily conducted business through its gamified freelancers' platform, where designers'... -
Ubiquitous Surveillance (A)
Organizational Development Case Study11.95View Details This case set is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values.... -
Ubiquitous Surveillance (B)
Organizational Development Case Study5.00View Details This case set is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values.... -
Ethical Programming of Algorithms: How to Deal with Ethical Risks of AI Tools for Hiring Decisions? (B)
Management Case Study5.00View Details This case set is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values.... -
Ethical Programming of Algorithms: How to Deal with Ethical Risks of AI Tools for Hiring Decisions? (A)
Management Case Study11.95View Details This case set is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values.... -
Ethical Machines: Your Concise Guide to Totally Unbiased, Transparent, and Respectful AI
30.00View Details What will you do when your AI misbehaves? The promise of artificial intelligence is automated decision-making at scale, but that means AI also automates... -
Meta: Facebook's Pivot to the Metaverse. A Path to Dystopia or Blue Ocean Utopia?
Strategy & Execution Case Study11.95View Details In October 2021, Facebook changed the parent corporation name to Meta and announced plans to build a metaverse, a 3D virtual world for work and fun. This... -
Google: Targeting the Health Care Market with Fitbit
Leadership & Managing People Case Study11.95View Details Alphabet Inc.'s Google LLC (Google) purchased Fitbit Inc. (Fitbit) in November 2019 for US$2.1 billion, marking its foray into health care, and by January... -
Digital for Good: Raising Kids to Thrive in an Online World
30.00View Details Kids deserve a better digital future. Help them create it. When it comes to raising children in a digital world, every parent feels underprepared and... -
Policy Violations on Gender Transition?
Leadership & Managing People Case Study11.95View Details RJ Tuckerton, a graduate student, claimed in October 2019 that the student's privacy and other university rights were violated when a faculty member "outed"... -
Algorithmic Bias in Marketing
Sales & Marketing Case Study8.95View Details This note focuses on algorithmic bias in marketing. First, it presents a variety of marketing examples in which algorithmic bias may occur. The examples... -
Artea: Designing Targeting Strategies
Sales & Marketing Case Study8.95View Details This collection of exercises aims to teach students about 1)Targeting Policies; and 2)Algorithmic bias in marketing-implications, causes, and possible... -
Facebook: A Business Model Under Attack
Strategy & Execution Case Study11.95View Details By 2019, Facebook Inc.'s (Facebook's), popular social media and social networking service (known as Facebook) that launched in 2004, had emerged as one... -
Policing Politics: Facebook and a Politician's Right to Free Speech
Strategy & Execution Case Study11.95View Details Facebook, the world's largest social media company, boasted a worldwide reach with over 140 million companies using the Facebook app, 100 billion messages... -
Amazon's HQ2 in Arlington: New Digs, New Strategy?
Strategy & Execution Case Study11.95View Details When Brian Huseman, vice president of public policy for the Seattle-based internet retailer and technology company Amazon.com (Amazon), prepared to meet... -
Amazon Alexa and Patient Engagement
Sales & Marketing Case Study11.95View Details The Palo Alto Health System had three hospitals, 1,600 physicians, and over 1 million patients each year - and a new risk-based model that incentivized... -
Sidewalk Labs: Privacy in a City Built from the Internet Up
Innovation & Entrepreneurship Case Study11.95View Details By the time Dan Doctoroff, CEO of Sidewalk Labs, began hosting a Reddit "Ask Me Anything" session in January 2018, he had only nine months remaining to... -
Facebook: Hard Questions (A)
Leadership & Managing People Case Study11.95View Details In April 2018, Facebook co-founder and CEO Mark Zuckerberg was called to Capitol Hill to be the star witness at congressional hearings intended to examine...
