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The Risks of Botshit
AI and machine learning Digital ArticleDon’t let inaccurate chatbot content harm your business. -
Lessons from the U.S. Navy on Building a Culture of Learning
Organizational transformation Digital ArticleIn 2018, the secretary of defense directed the Navy to increase the number of available F/A-18s from 260 to 341 jets within one year. Here’s how they did it. -
4 Actions to Reduce Medical Errors in U.S. Hospitals
Government policy and regulation Digital ArticleAn estimated 1.2 million patients are harmed each year by preventable mistakes. -
Holding Hospitals Accountable for Patient Safety
Government Digital ArticleThe Biden administration has proposed relaxing regulations around reporting medical errors, which are the third-leading cause of death in the United States. -
A Better Way to Onboard AI
Technology & Operations Magazine ArticleIn a 2018 Workforce Institute survey of 3,000 managers across eight industrialized nations, the majority of respondents described artificial intelligence... -
The CEO of Canada Goose on Creating a Homegrown Luxury Brand
Leadership & Managing People Magazine ArticleAfter working at his family's coat manufacturing company for a few years, the author realized that high-end coats made in Canada could become a luxury... -
Creating a Culture of Continuous Improvement
Operations strategy Digital ArticleHow one Wisconsin health system did it. -
Organizational Grit
Organizational Development Magazine ArticleGrit, a combination of passion and perseverance, predicts success in many demanding fields. A perfect example is health care, where the grit of individual... -
How One Hospital Improved Patient Handoffs for the Long Term
Organizational culture Digital ArticleA six-step process helped them engage staff and sustain change. -
The IT Transformation Health Care Needs
Technology & Operations Magazine ArticleIn recent years, health care organizations have made sizable investments in information technology. They've used their IT systems to replace paper records... -
U.S. Health Care Reform Can’t Wait for Quality Measures to Be Perfect
Operations and supply chain management Digital ArticleDelaying the move to value-based payment is not an option. -
How U.S. Health Care Got Safer by Focusing on the Patient Experience
Expérience client Digital ArticleAlmost 20 years ago, two reports changed the game. -
Health Care Needs Real Competition
Organizational Development Magazine ArticleThe U.S. health care system is inefficient, unreliable, and crushingly expensive. There is no shortage of proposed solutions, but central to the best... -
The Case for Capitation
Organizational Development Magazine ArticleRecent studies suggest that at least 35%--and maybe over 50%--of all health care spending in the U.S. is wasted on inadequate, unnecessary, and inefficient... -
The Employer-Led Health Care Revolution
Public-private partnerships Magazine ArticleMedical outcomes in Portland are improving dramatically—and Intel spearheaded the transformation. -
Each Employee's Retirement Is Unique
Leadership & Managing People Digital ArticleHave a process, but tailor it to each individual. -
Get Ahead by Betting Wrong
Strategy & Execution Magazine ArticleCompanies that invest heavily in R&D are often torn between emerging technologies, wondering which will win in the marketplace and is therefore the one... -
Creating a Culture of Quality
Organizational culture Magazine ArticleFinancial incentives don’t reduce errors. Employees must be passionate about eliminating mistakes. -
The Culture to Cultivate
Organizational Development Magazine ArticleThe CEO of Kaiser Permanente writes that instilling a foundational culture of continuous improvement is the only way to unify an organization as large... -
Crafting the Luxury Experience
Communication VideoRobert Chavez, CEO of Hermes US, explains why employee engagement and an online presence are key.
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SofMedica Group: Managing Growth
Management Case Study11.95View Details SofMedica Group had expanded from its origins as a medical equipment distributor in Romania to a holding company with four business lines operating in... -
Account Opening in Blue Bank - Part B: Root Cause Analysis
Management Case Study5.00View Details The fictional case is set in 2023 when Blue Bank, a rural retail bank, was set up to respond to the economic distress surfacing in the U.S. state of Mississippi.... -
Account Opening in Blue Bank - Part A: Process Visualization
Management Case Study11.95View Details The fictional case is set in 2023 when Blue Bank, a rural retail bank, was set up to respond to the economic distress surfacing in the U.S. state of Mississippi.... -
Maestro Pizza (C): Taking the Fight Outside
Strategy & Execution Case Study5.00View Details Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza... -
Maestro Pizza (G): Corona, Time for Agility
Strategy & Execution Case Study5.00View Details Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza... -
Maestro Pizza (H): Making the Best of the Situation
Strategy & Execution Case Study5.00View Details Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza... -
Maestro Pizza (F): A New Direction
Strategy & Execution Case Study5.00View Details Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza... -
Maestro Pizza: Coming in Hot!
Strategy & Execution Case Study11.95View Details Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza... -
Maestro Pizza (B): The Competition Awakens
Strategy & Execution Case Study5.00View Details Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza... -
Maestro Pizza (E): Turning up the Heat
Strategy & Execution Case Study5.00View Details Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza... -
Maestro Pizza (D): This Means War
Strategy & Execution Case Study5.00View Details Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza... -
Bee-ing Better at Bombas
Sales & Marketing Case Study11.95View Details David Heath and Randy Goldberg founded Bombas in 2013 to serve two missions: to deliver the "best socks in the history of feet," and to donate socks (the... -
Health-Tech Strategy at KG Hospital Part A: Identification and Prioritization of Key Focus Areas
Strategy & Execution Case Study11.95View Details The objective of this case study (in two parts, A and B) is to provide a systematic methodology for capturing metrics crucial for patient experience and... -
Health-Tech Strategy at KG Hospital Part B: Tech Strategy Design and Implementation
Strategy & Execution Case Study5.00View Details The objective of this case study (in two parts, A and B) is to provide a systematic methodology for capturing metrics crucial for patient experience and... -
Inspiral: A Contrast in Operations Strategies
Technology & Operations Case Study11.95View Details One of the first local manufacturers of screw caps in Chile, INESA expanded rapidly in the region. By 2015, the company had achieved almost 55% market... -
Philips: Redefining Telehealth
Leadership & Managing People Case Study11.95View Details As one of the world's largest healthcare companies, Philips sought to reach beyond the walls of the hospital and expand its hospital-to-home program to... -
Swachh Rail, Swachh Bharat (Clean Railways, Clean India): Adoption of Bio-Toilets by the Indian Railways
Technology & Operations Case Study11.95View Details The case describes a complex problem faced by the Indian Railways (IR), a more than 150-year-old public sector enterprise, in India. During the summer... -
Union Square Hospitality Group: Hospitality Included
Technology & Operations Case Study11.95View Details In 2015, Union Square Hospitality Group (USHG), helmed by famous restauranteur Danny Meyer, sent shockwaves through the restaurant industry by announcing... -
Exceed: Improving Productivity and Reliability in Delivery of Software Solutions
Technology & Operations Case Study11.95View Details This case describes the managerial challenge faced by a mid-size hardware and software services company in determining the course of action that needs... -
A3 Thinking
Technology & Operations Case Study8.95View Details This brief note provides a description of the A3 report, a classic problem-solving methodology associated with the Toyota Production System. A3 thinking...
