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Spotlight Series/What Companies Get Wrong About the Employee Experience
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Employee engagement

Reimagining Work as a Product

If companies listen to employees the way they do customers, they can increase retention and engagement. by Eric Anicich and Dart Lindsley

From the Magazine (November–December 2024)
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Spotlight Series  /  What Companies Get Wrong About the Employee Experience

Summary.   

Despite a century of research on work design, managers continue to struggle to deliver a positive employee experience. Trends that emerged in the post-Covid labor market, from quiet quitting to heated disputes over return-to-work policies, laid bare a stark reality: Many employees are dissatisfied with the experience their jobs offer. People stay in roles out of necessity rather than loyalty—an unsustainable arrangement that results in predictably low engagement.

Read more on Employee engagement or related topics Managing employees, Motivating people, Listening skills, Employee retention, Developing employees and Employee incentives
A version of this article appeared in the November–December 2024 issue of Harvard Business Review.
Spotlight Series  /  What Companies Get Wrong About the Employee Experience
Read more on Employee engagement or related topics Managing employees, Motivating people, Listening skills, Employee retention, Developing employees and Employee incentives

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