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Psychiatry Is Revealing the Potential — and Pitfalls — of Telehealth
Technology and analytics Digital ArticleThree lessons to guide providers. -
Want to See the Future of Digital Health Tools? Look to Germany.
Technology and analytics Digital ArticleAn ambitious new law is catalyzing innovation. -
Verizon’s CEO on Peak Traffic, Cybersecurity, and Leading a Team from Home
Crisis management Digital ArticleA conversation between Hans Vestberg and HBR Editor-in-Chief Adi Ignatius. -
Democracy Under Attack
Organizational Development Digital ArticleDemocracy is in trouble. Fifty-five percent of Americans say their democracy is weak. A Pew Research poll of 27 countries shows that only 45% of people... -
Unite Your Senior Team
Leadership & Managing People Magazine ArticleDisruptive change poses existential challenges to leadership teams, raising foundational questions about aspirations, identity, and the very soul of a... -
How Nokia Embraced the Emotional Side of Strategy
Strategy & Execution Digital ArticleDon't dismiss the "soft stuff." -
Sky Robot
Technology & Operations VideoiRobot cofounder Helen Greiner has moved on to found a drone company. When we visited, she said, "I can't think of an industry that shouldn't be thinking... -
The U.S. Media's Problems Are Much Bigger than Fake News and Filter Bubbles
Strategy & Execution Digital ArticleAnd no one knows how to solve them. -
T-Mobile’s CEO on Winning Market Share by Trash-Talking Rivals
Competitive strategy Magazine ArticleFirst step: Eliminate all the things people hate about the wireless industry. -
How Fox News Created the War on Christmas
Sales & Marketing Digital ArticleAnd made it a problem for companies like Starbucks. -
AT&T, Time Warner, and What Makes Vertical Mergers Succeed
Strategy & Execution Digital ArticleCould the telecom giant accomplish the same thing with a contract? -
AT&T's Talent Overhaul
Organizational Development Magazine ArticleAT&T, which built the U.S. communications infrastructure in the past century, could once claim to be the company "where the future was invented." But... -
Apple’s Shrinking Impact in the Smartphone Industry
Disruptive innovation Digital ArticleHow a market creator became a market follower. -
When the Media Covers Gender Inequality, the C-Suite Listens
Leadership & Managing People Digital ArticleA study looks at the impact of increased attention. -
Great UX Doesn't Guarantee a Great Customer Experience
Sales & Marketing Digital ArticleGoogle Maps understands the difference. -
OTT Video Is Creating Cord-Extenders, Not Cord-Cutters
Technology & Operations Digital ArticleThe TV industry doesn't need to fear HBO Now or Netflix. -
What Happened When Linkin Park Asked Harvard for Help with Its Business Model
Strategy & Execution Digital ArticleA look inside an unlikely partnership. -
Apple, Spotify, and the Battle over Freemium
Finance & Accounting Digital ArticleWhat's at stake for the future of the music industry. -
Get Your Pitch Noticed by a Major Publisher
Sales & Marketing Digital ArticleA survey reveals what writers really want to see. -
Making Sense of Owned Media
Sales & Marketing Digital ArticleAre you in control of your content experience?
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Horizon Quantum Computing
Management Case Study11.95View Details In 2023, the Singapore-based startup company Horizon Quantum Computing was on the cusp of fast expansion and the founder faced the challenge to decide... -
Chime Solutions
Management Case Study11.95View Details Just two years after launching its 10k by 2020 initiative to hire 10,000 employees by 2020, the COVID-19 pandemic forced Chief Executive Officer Mark... -
Managing Customers for Growth: Course Overview for Students
Management Case Study8.95View Details Managing Customers for Growth (MCG) is a 14-session elective course for second-year MBA students at Harvard Business School. It is designed for business... -
National Football League and Private 5G
Management Case Study11.95View Details Two years later, on September 7, 2023, Verizon officially launched their Private 5G network, Verizon's Managed Private Wireless Solution, across all 30... -
Private 5G Networks
Management Case Study11.95View Details In the late 2010's, 5G emerged as a new standard in communication technology. 5G was designed to enable ultra-reliable low-latency communications (URLLC),... -
The Business 2B or not 2B: Marceco's Dilemma After the T-Mobile-Sprint Merger
Management Case Study11.95View Details David Den Herder and Jamal Aqel, equal partners of Marceco Ltd., a national U.S. prepaid wireless distributor of Boost Mobile and a Sprint (now T-Mobile)... -
TDC NET'S Innovation Hub: Leveraging 5G competencies
Management Case Study11.95View Details In 2020, TDC NET, a subsidiary of the Danish telecommunications company TDC Group, established the Innovation Hub, a new organizational unit, together... -
Customer Data Privacy
Management Case Study8.95View Details This note provides an overview of the evolving landscape of customer data privacy in 2023. It highlights two pivotal aspects that make privacy a central... -
Design and Evaluation of Targeted Interventions
Management Case Study8.95View Details Targeted interventions serve as a pivotal tool in business strategy, streamlining decisions for enhanced efficiency and effectiveness. This note delves... -
Apple: Privacy vs. Safety (C)
Management Case Study5.00View Details In September 2021, Apple decided to delay updates to iOS and iPadOS that included features to fight child sexual abuse. While many-including prominent... -
Meta: Digitally Transforming Workforce Management at Scale and with Agility
Management Case Study11.95View Details In March 2020, as COVID-19 was declared a pandemic, Atish Banerjea, the chief information officer of Meta Platforms Inc. (Meta) was tasked during a high-stakes... -
The Walt Disney Company: The Perils of Streaming
Management Case Study11.95View Details In July 2021, Scarlett Johansson, the star of the Marvel Cinematic Universe (MCU) film Black Widow, sued The Walt Disney Company (Disney), the producer... -
India Stack: Digital Public Infrastructure for All
Management Case Study11.95View Details Amitabh Kant, India Sherpa in the year of India's G20 Presidency, and Nandan Nilekani iconic tech entrepreneur wondered how to share India's model of... -
Fintech Solutions: Under Pressure
Management Case Study11.95View Details In October 2022, Priyanka Bhat, the project manager leading a project for Fintech Solutions, was contemplating her options to handle issues plaguing the... -
Fairphone: Dialing Up Sustainability in Smartphones
Management Case Study11.95View Details The mission of Fairphone, an Amsterdam, Netherlands-based social enterprise company, was to design, produce, and sell smartphones that had a more positive... -
WhatsApp: Creating and Communicating Value for WhatsApp Payments
Management Case Study11.95View Details In early 2018, WhatsApp-the cross-platform messaging and Voice over Internet Protocol (VoIP) service-began testing its WhatsApp Payments (Payments) service,... -
Elon Musk: In Need of Responsible Human Resource Management Practices At Twitter
Management Case Study11.95View Details By early November 2022, Elon Musk, the new owner of the social media platform Twitter, had fired approximately 75 per cent of the company's workforce.... -
The Rise of TikTokers: Future-Proofing an Emerging Social Media Business in the Wake of Regulatory Threat
Management Case Study11.95View Details In July 2019, 15-year-old Charli D'Amelio posted a dance video on the relatively new social media platform TikTok and became a TikTok sensation, soon... -
Effet Boomerang: A Brand-Repositioning Dilemma
Management Case Study11.95View Details Over two decades old, Effet Boomerang is an advertising agency based in Quebec, Canada. In recent years, it has found it harder to win client contracts,... -
Patreon: A New Service and Pricing Strategy for Subscription-based Crowdfunding
Management Case Study11.95View Details Launched in May 2013, Patreon was the leading subscription-based platform in the online crowdfunding market. For over five years, the company operated...
