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The Social Cost of Algorithmic Management

February 15, 2024
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Algorithms are being deployed to automate managerial tasks in an increasingly wide variety of industries and settings. Amazon, Uber, and UPS, for example, use them to oversee the movements and performance of millions of drivers and warehouse workers, and 7-Eleven, IBM, and Uniqlo use them to track the sales performance of retail workers or assess employee skillsets.

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