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Recalibrate Your Strategy in China with This Framework
International business Digital ArticleThis 2×2 will help your company navigate Beijing’s priorities and political sensitivities. -
Life’s Work: An Interview with Rick Steves
Early career Magazine ArticleThe travel expert on his career arc, contributions to nonprofits, and more -
One Company A/B Tested Hybrid Work. Here’s What They Found.
Hybride Arbeit Digital ArticleThe six-month experiment reversed managers’ opinions on hybrid work — and offers three important lessons. - SPONSOR CONTENT FROM MINISTRY OF CULTURE
The Vibrant Culture of Saudi Arabia Today
Management Sponsor ContentSponsor content from Ministry of Culture. -
How to Find the Time to Connect with Colleagues When You’re Very, Very Busy
Time management Digital ArticleStrategies for overscheduled, under-connected employees. -
Blue Oceans in Outer Space
Emerging markets Magazine ArticleTaking stock of the economic opportunities to be found beyond our planet -
Your Company Needs a Space Strategy. Now.
Startups Magazine ArticleRapidly falling launch costs and fleets of new satellites are opening up big opportunities for business. -
Where Does the Airline Industry Go from Here?
Economic cycles and trends Digital ArticleEighteen months into the pandemic, a panel of experts discuss what’s changed, whether the bailouts were misspent, and if business travel is ever coming back. -
How Airlines Can Cut Costs — Without Annoying Customers
Customer service Digital ArticleFrequent flyer miles can incentivize passengers not to use some high-cost services. -
To Improve Food Inspections, Change the Way They’re Scheduled
Process management Digital ArticleNew research finds that the timing of commercial kitchen inspections affects their results. -
How Smart Speakers Are Poised to Reinvent the Travel Industry
Technology and analytics Digital ArticleTools like Alexa and Google Assistant offer a whole new way of connecting with customers. -
Sexual Harassment Is Pervasive in the Restaurant Industry. Here’s What Needs to Change
Customer service Digital ArticleNo U.S. industry has more sexual harassment claims filed. -
How the Best Restaurants in the World Balance Innovation and Consistency
Innovation Digital ArticleIt’s all about process. -
How an Airplane Laptop Ban Would Expose Company Data to Espionage
Intellectual property Digital ArticleAnd how business travelers can respond. -
How Service Companies Can Earn Customer Trust and Keep It
Brand management Digital ArticleUnited broke six important rules. -
Blockchain Will Transform Customer Loyalty Programs
Technology and analytics Digital ArticleTravel companies will see the biggest changes. -
How Many People Really Combine Work Trips with Vacation?
Managing yourself Digital ArticleThe average worker takes 1.5 “bleisure” trips a year. -
Using an Algorithm to Figure Out What Luxury Customers Really Want
Analytics and data science Digital ArticleWho knew they care so much about breakfast? -
Airbnb Is Facing an Existential Expansion Problem
Government policy and regulation Digital ArticleAs the platform scales, it replaces local culture with more tourists. -
Priceline’s CEO on Creating an In-House Multilingual Customer Service Operation
International business Magazine ArticleAnswering customers’ calls in 42 languages, usually 24 hours a day, creates logistical and talent management challenges. But The Priceline Group’s Booking.com brand finds that the payoff is worth it.
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Hurtigruten: Sea Zero
Management Case Study11.95View Details Hurtigruten was deciding whether the next ship they built should be fully electric. But such a vessels's battery, the size of electric cars, needed to... -
Château des Charmes: Uncorking Brunch
Management Case Study11.95View Details In February 2024, Château des Charmes, a winery in Niagara-on-the-Lake, was planning the introduction of a new product offering. Beautiful Brunch would... -
Xana Hotelle: From Niche to Mainstream
Management Case Study11.95View Details Xana Hotelle Management (Guangzhou) Co., Ltd. ("Xana") was founded in 2015 by an industry outsider, Shallen Lu. With seven years of experience at a multinational... -
HeliService International: Flying ahead
Management Case Study11.95View Details The case follows Oliver Freiland, a former Roland Berger consultant with a successful corporate career, in his quest for the right acquisition target.... -
Edizione
Management Case Study11.95View Details This case study examines the diversification and transformation of Edizione, the Benetton family's holding company originally established to reinvest... -
Inspiring sustainability in sports: Carbon emission management at the International Olympic Committee
Management Case Study11.95View Details The case highlights the significant role played by the International Olympic Committee (IOC) in reducing its environmental footprint and promoting sustainability... -
Lucky Ones Coffee: Employing People with Disabilities (Multimedia Case)
Management Tool25.00View Details Katie Holyfield and Taylor Matkins founded The Lucky Ones Coffee in 2017 with a mission to create jobs in Park City, Utah for people with intellectual... -
The How of Digital Transformation (A): Using Digital to Do Good at the Netherlands Lottery
Management Case Study11.95View Details Leading digital transformation poses a huge challenge. This case unpacks the "how" of leading an organization through digital transformation - with a... -
The How of Digital Transformation (C): Using Digital to Do Good at the Netherlands Lottery
Management Case Study5.00View Details Leading digital transformation poses a huge challenge. This case unpacks the "how" of leading an organization through digital transformation - with a... -
The How of Digital Transformation (B): Using Digital to Do Good at the Netherlands Lottery
Management Case Study5.00View Details Leading digital transformation poses a huge challenge. This case unpacks the "how" of leading an organization through digital transformation - with a... -
Korean Travel Tech Unicorn Yanolja: Global Expansion and Nasdaq Listing
Management Case Study11.95View Details This case follows the remarkable story of Lee Su-jin, founder of Yanolja, a global travel tech unicorn headquartered in South Korea which is considering... -
Wontonmeen: Repositioning a Hostel during a Pandemic
Management Case Study11.95View Details At the onset of the COVID-19 pandemic, most foreign backpackers could no longer travel to Hong Kong, a trend that continued well into 2021 and adversely... -
Morocco: Country Image Management and Nation Branding
Management Case Study11.95View Details The case presents information about Morocco as a rapidly developing emerging economy which is achieving notable success in a range of global business... -
Cathay Pacific: Positioning for Competitive Advantage
Management Case Study11.95View Details Cathay Pacific was founded in Hong Kong in 1946. As of July 2023, Cathay Pacific passenger and cargo airlines offered scheduled services to 81 destinations... -
Binna Burra Lodge: Rebuilding an Iconic Australian Ecotourism Resort from the Ashes of the Bushfires
Management Case Study11.95View Details In December 2022, Steve Noakes, Board Chair of Binna Burra Lodge Ltd, Queensland, Australia learned that they had received government funding of AU$18... -
Managing Customers for Growth: Course Overview for Students
Management Case Study8.95View Details Managing Customers for Growth (MCG) is a 14-session elective course for second-year MBA students at Harvard Business School. It is designed for business... -
Travelogo: Understanding Customer Journeys
Management Case Study8.95View Details In late May 2023, Sarah Merino, the newly appointed manager of the Customer Insights group at Travelogo-an online travel booking platform-initiates a... -
Uncle Nearest: Creating a Legacy
Management Case Study11.95View Details Fawn Weaver, as a Black woman and industry outsider in a capital-intensive, highly regulated, competitive and male-dominated spirits industry, successfully... -
SOOOUL: Navigating the Hype Cycle
Management Case Study11.95View Details Internet entrepreneur Awu Chen works to build an NFT-based venture focused on using blockchain technology to revitalize the appeal of craft goods by transitioning... -
Banyan Tree Group: Sustainability through Shared Value
Management Case Study11.95View Details In early 2023, Claire Chiang, co-founder of Banyan Tree Group (Banyan Tree), a Singapore-based multinational hospitality brand with several hotels and...