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Use Active Listening to Help a Colleague Make a Hard Decision

May 15, 2024
Betsie Van der Meer/Getty Images

Arnaldo was the chief operating officer at a successful investment firm. Recently, the firm’s results had been underperforming expectations. This poor performance was due to one large investment that the chief investment officer, Russ, was committed to holding. Arnaldo had fielded several calls from investors who wanted Russ to sell the money-losing investment. So, when Russ asked for a meeting to discuss the fund’s performance, Arnaldo’s instinct was to make a pitch to sell — to solve the problem.

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