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Are You Really a Good Listener?

Chiara Zarmati

Ample research has shown that when people believe that their managers and senior leaders are truly listening to their ideas and concerns, work relationships grow stronger, engagement rises, and performance improves. That’s why bosses have regular one‑on-ones with their direct reports, new division heads go on listening tours, and CEOs host all-staff meetings and town halls.

A version of this article appeared in the May–June 2025 issue of Harvard Business Review.

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