The Secrets of Extraordinary Low-Cost Operators
They focus on more than efficiency and process improvements. by Thomas Hout
When you think of companies that are longtime, low-cost leaders, what reasons for their outsize performance spring to mind? Many people assume that their position stems mainly from advantages in efficiency or scale and maybe a fanatical devotion to penny-pinching measures. Few would say they are innovative, creative, or customer-centric. Yet that’s precisely what the low-cost exemplars are.
