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What Employees Need from Leaders in Uncertain Times

February 28, 2024
Illustration by Gustavo Pedrosa

As the level of turbulence rises for many organizations, leaders find themselves leading in the age of overwhelm. Just look at the World Uncertainty Index’s (WUI) long-term upward trend. In this context, we might invoke Clayton Christensen’s job-to-be-done theory and ask: Why do we hire leaders? What is their job to be done?

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