The Power of Mattering at Work
Improving everyday interactions can promote employee retention, engagement, growth, and well-being. by Zach Mercurio
Stephanie Singleton
Summary.
For years, Jane was the live-in caregiver for a beloved family member. When he passed away, she felt purposeless. Faced with the prospect of losing her housing, Jane (not her real name) took a cleaning position at a local university. During her first few shifts, she struggled with intrusive thoughts such as, Why couldn’t I have done something more with my life? and I wish I were more than just a janitor.
Read more on Managing people or related topics Interpersonal skills, Listening skills, Emotional intelligence, Employee retention, Feedback, Mental health, Organizational culture and Motivating people
A version of this article appeared in the May–June 2025 issue of Harvard Business Review.
Read more on Managing people or related topics Interpersonal skills, Listening skills, Emotional intelligence, Employee retention, Feedback, Mental health, Organizational culture and Motivating people