Balanced scorecard

Strategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship...

It’s not just about innovation; it’s maximizing what you already have.

Robert S. Kaplan and David P. Norton's seminal framework--in under three minutes.

When most of the world's financial services giants were stumbling and retrenching in the aftermath of the 2008 recession, the asset management firm BlackRock...

For years, people have bemoaned executives' zealous focus on short-term results, which often leads CEOs to make moves that undermine their firms' long-term...

How market mechanisms from the private sector could energize the nonprofit world.

Fifty percent of corporate alliances fail. But you can increase your partnership’s odds of success by applying these techniques.

The crisis in financial institutions and the imminent failure of the US-based automobile producers have raised the issue about whether use of the Balanced...

I didn’t anticipate that I would leave the country of Iceland with a renewed awareness of the different governance challenges faced by private and public sector organizations, but that’s just what happened. I was in Iceland recently to participate in a Balanced Scorecard (BSC) event, where I heard presentations from the main electricity and water […]

Building a scorecard can help managers link today’s actions with tomorrow’s goals.

Strategic dreams often turn into nightmares if companies start engaging in expensive and distracting restructurings. It’s far more effective to choose a design that works reasonably well, then develop a strategic system to tune the structure to the strategy.

Strategy at many companies is almost completely disconnected from execution. Establishing a dedicated unit to orchestrate both will help to bridge the divide.

The balanced scorecard tracks all the important elements of a company’s strategy—from continuous improvement and partnerships to teamwork and global scale. And that allows companies to excel.

Measuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting....

Measuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting....

Tracking things like customer satisfaction and employee turnover can powerfully supplement traditional bookkeeping. Unfortunately, most companies botch the job.

A noble mission doesn’t guarantee financial solvency. That’s why the chief medical director at one hospital needed to find a way to keep the mission lofty and the bottom line healthy. His tools: reams of data, a fresh approach to teamwork, a sense of humor—and the balanced scorecard.

If you were a military general on the march, you'd want your troops to have plenty of maps--detailed information about the mission they were on, the roads...

The key to executing your strategy is to have people in your organization understand it—including the crucial but perplexing processes by which intangible assets will be converted into tangible outcomes. Strategy maps can help chart this difficult terrain.

What do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy.