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A Bad Communication Strategy Around Sustainability Can Leave You Legally Exposed
Management Digital ArticleAs climate-related lawsuits increase, companies must balance transparency and risk in their sustainability communications. -
6 Lessons from Companies That Shut Down Their Business in Russia
Crisis management Digital ArticleHow leaders made business-altering decisions while navigating pressures from social media, employees, customers, politicians, and the stock market. -
A Leader’s Guide to Navigating Employee Activism
Business and society Big IdeaHow companies can choose when — and whether — to act on employees’ concerns. -
When Business and Politics Collide
Management Digital ArticleToday's employees, particularly young ones, expect their employers to speak out about the social, political, and environmental issues they care about.... -
How to Vet a Corporate Intelligence Vendor
Business management Digital ArticleFour questions to help ensure a prospective partner aligns with your company’s needs, risk tolerance, and ethics. -
Corporate Crises — and Reputational Recovery — Have Changed
Business management Digital ArticlePolitics and culture wars are driving risks that may not have a clear resolution. -
Unifying Your Company Around a Moral Goal
Business ethics Digital ArticleThree strategies for building a “moral community.” -
How CEOs Can Navigate the Emotional Labor of Leadership
Leadership Digital ArticleFour strategies to help chief executives cope with the intense demands of being the public face of a company. -
A Cofounder of Ralabs on Leading a Ukrainian Start-Up Through a Year of War
Business and society Magazine ArticleEarly and thorough scenario planning kept the company on track. -
Is Your Company Prepared for the Effects of Wildfires?
Workplace health and safety Digital ArticleWhat companies can do now to address poor air quality and other health concerns of climate-related disasters. -
Case Study: Is It Time to Exit Russia?
Social and global issues Magazine ArticleA European pharma company weighs the decision to pull out of the country after the invasion of Ukraine. -
The Power of Options
Leadership styles Magazine ArticleAlways give yourself four ways to win. -
When Staying Neutral Backfires
Politics Digital ArticleResearch shows that “staying out of it” might make you seem more suspicious and untrustworthy than outright disagreement. -
The Hidden Power of Workplace Rituals
Organizational culture Digital ArticleRegular practices can strengthen psychological safety, purpose, and performance. -
What To Do When the Devil Wears [Your Brand]
Public relations Digital ArticleStrategies for when your brand becomes associated with a noxious public figure. -
How to Be a Supportive Manager When Times Are Tough
Leading teams Digital ArticleIs anyone really focused on work right now? -
We Need Trauma-Informed Workplaces
Crisis communication Digital ArticleTrauma is not new, and it’s not going away. It’s time for organizations to learn how to respond to it. -
How to Talk to Your Team About Distressing News Events
Crisis communication Digital ArticleThree steps for managers to open up a dialogue. -
When New Covid Variants Upend Your Return-to-Office Plans
Crisis communication Digital ArticleA decision-making framework that helps foster a sense of control during uncertain times. -
Your Employees Stepped Up in a Crisis. What Happens When It's Over?
Leadership & Managing People Digital ArticleDon't just go back to the old command-and-control approach.
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WIllful Blindness at SynapGlobal: A Preventable Tragedy
Management Case Study11.95View Details This case provides a dramatic lens for examining the evolution of a crisis as fed by willful blindness (Heffernan, 2011). Organizational barriers impede... -
Choking at the First Signs of Crisis
Management Case Study11.95View Details Many crisis-based cases feature exceptionally dramatic warning signals and circumstances. This case regards what initially appears to be a relatively... -
Airport Blues: Passengers Grounded by Microsoft-CrowdStrike Outage
Management Case Study11.95View Details On July 19, 2024, CrowdStrike, one of the largest players in the global endpoint detection and response software market, pushed a single configuration... -
Dairy Farmers of Canada: Hard Questions Surrounding 'Buttergate'
Management Case Study11.95View Details Dairy Farmers of Canada (DFC) faced a significant public relations challenge following a February 5, 2021, social media post from a Canadian cookbook... -
Elite Hypermarket: The Puffs Predicament
Management Case Study8.95View Details This exercise details a significant service failure in 2021 at the in-house bakery of Elite Hypermarket, based in Goregaon, Mumbai, India, involving the... -
Elite Hypermarket: The Puffs Predicament - Roleplay
Management Case Study5.00View Details This is the roleplay exercise associated with W38178. -
The Lego Group: A Yellow-Brick Road toward Sustainability?
Management Case Study11.95View Details In January 2024, the LEGO Group (LEGO) welcomed a new chief sustainability officer. The role promised to position LEGO as an industry leader in sustainability... -
Leading in the Immediate Fallout of Campus Homicide
Management Case Study11.95View Details From "shots fired," this case traces the evolution of responses, treatments, and notifications following a homicide at a college campus, an event that... -
TecSalud's Response to COVID-19
Management Case Study11.95View Details This case explores TecSalud's response to COVID-19 between March 2020 and January 2021. TecSalud was the Healthcare System of the Instituto Tecnologico... -
A Study in Grey: Lisa LaFlamme's Dismissal from CTV News
Management Case Study11.95View Details Lisa LaFlamme was the trusted face of CTV National News. In 2022, she was at the height of her career. It was therefore a shock to her colleagues and... -
GetYourGuide: Managing a Sudden Shock to Business Growth
Management Case Study11.95View Details In March 2020, the German online travel experience platform GetYourGuide faced an abrupt drop in revenues in the wake of the COVID-19 pandemic. Prior... -
Breaking Through: Communicating to Open Minds, Move Hearts, and Change the World
Communication Book30.00View Details Pfizer's trailblazing communications leader, Sally Susman, reveals how we can break through the noise to get our message across and make positive change.... -
Crisis at Away (B)
Strategy & Execution Case Study5.00View Details This case is a follow-up to "Crisis at Away (A)" (UVA-S-0361), which explores the lifestyle-brand start-up Away as it grapples with a public-relations... -
Crisis at Away (A)
Strategy & Execution Case Study11.95View Details When should a board of directors push for a CEO change? This case explores the experiences of the board of directors of a popular and successful lifestyle-brand... -
Living with the Virus: Singapore's 2021 Endemic Strategy in the COVID-19 Pandemic
Strategy & Execution Case Study11.95View Details On September 24, 2021, the Singapore Multi-Ministry Task Force (MTF) that spearheaded the national COVID-19 pandemic response decided to act more decisively... -
#BaghjanBurns: Crisis at Oil India Ltd
Management Case Study11.95View Details On May 27, 2020, a blowout occurred in Well No. 5 at Baghjan (Assam); the well, owned by Oil India Ltd., caught fire on June 9, 2020. For almost five... -
Navigating SheaMoisture through a Racial Awakening: Cara Sabin's Authentic Leadership
Management Case Study11.95View Details First Place Winner; 2022 DEI Global Case Writing Competition. Cara Sabin (she), a Black woman, became the CEO of Sundial Brands in 2019. The Sundial beauty... -
Transformation at Loyola New Orleans (A)
Organizational Development Case Study11.95View Details In August of 2018, Tania Tetlow is inaugurated as President of Loyola University New Orleans, in the midst of turmoil. Prior to her start, the university... -
Food Supply and COVID-19: Breaking the Chain (B)
Technology & Operations Case Study5.00View Details This case, a follow-up to "Food Supply and COVID-19: Breaking the Chain (B)" (UVA-OM-1691), looks at how the global food supply chain was faring almost... -
Masglo: A Media Scandal
Sales & Marketing Case Study11.95View Details This case explores how crisis management planning is a fundamental part of designing a communication plan. The case narrates a social media storm that...
